Rates

As we explain on our "Customer Relations" page, after we get to know you and your pet, we will place you in one of 4 "clubs" based on your travel patterns.  Each club has its own "frequent flyer" and other discounts. Until we get to know you and your pet better, the following rate summary applies...

Nightly Boarding Rates Effective 07/01/2010 

* Our "size" designations consider the size of the pet, the size of the room the pet requires, and the amount of work involved in the pet's care.  Until we have some experience with a particular pet, our boarding charge will be based on our experience with "comparable" animals considering breed, size, age, gender, and health.  Subsequent reservation charges will be based on our experience with the particular pet.

Multiple Pets receive a 15% discount if boarded together, 5% if boarded separately.

Peak Season and Mixed reservations are subject to a 5-night minimum stay (3 nights for multiple pets boarded together), and are confirmed upon receipt of a specified deposit amount. If you are willing to be on our “Standby List” until the Tuesday morning before your check-in day, the minimum requirement is waived. In addition, if we see you often during the non-peak season, you need not be concerned with minimum charges.

Quality Time

Our basic boarding rate includes one “One-on-One” session with every pet, every full day they are here. The form the QT takes is based on our assessment of what will be most beneficial to your pet's adjustment here. More often than not this will involve outdoor exercise. Please see our Quality Time page for more detail.

Checkout Charges

In general we do not impose checkout charges; the only exceptions occur on summer weekends and certain times during major holidays when we are at or near capacity. We think this is fairer than the industry wide practice of charging a whole night for pickups after Noon. If you are looking to pick up a pet in the afternoon of one of those exceptionally busy days, it may be necessary for you to book your room until the following day.

Off-Hour Accommodation

We try to be flexible if you need a somewhat earlier or later check-in or checkout than indicated by our scheduled office hours. We work these out on a case by case basis and may include a modest fee. The only exceptions are July 4th, Thanksgiving, Christmas, New Year's and Easter Sunday. On all other Sundays we will have a morning “courtesy hour”, usually between 10 – 11, but no accomodation after Noontime.

We don't like them.  We hope to develop solid business relationships over time. That is made difficult when we’re trying to communicate pertinent information through third parties. We recognize that sometimes third party involvement is necessary, but if your motivation is to shave a couple of dollars off your boarding bill, please consider if you’re being “penny wise, pound foolish”. In any event you will need to make payment arrangements, and you will be responsible for driving directions, and for communicating with the third party.

Miscellaneous Charges that are not specified here, e.g., driving a dog to its veterinarian, are calculated at a labor rate of $12.50/hour (kennel), $35/hour (grooming room) plus expenses.